1. What is the seating plan?
Coca-Cola Arena is a mixed (seated and standing) venue. Seats will be on a best-available basis in the seated areas. The floor areas are standing sections where the under 14s are not allowed.

2. When will I receive the E-ticket?
You will receive instant confirmation upon booking. For bookings much in advance of the show, you will receive your E-ticket in a separate email closer to the show date, on the same email which you provided at the time of booking. For bookings closer to the show date, you will receive the E-ticket along with the email confirmation. The E-ticket with the QR Code should be printed and carried to the venue for entry.

3. Are there provisions for buying food and beverages at the venue?
Yes, there are options for buying food and beverages in the arena.

4. What are the entry timings and concert timings?
The gates open at 5:30 PM and the main concert starts at 7:30 PM. There may be some opening acts before the main performance. However, these are tentative timings and BookMyShow will not be responsible for any unforeseen delays here.

5. How do I gain entry to the concert?
Please carry a clear printout of your E-ticket / Email containing the QR Code for entry. Entry will be given upon scanning the QR Code at the gate to validate the ticket. If you are producing the ticket on your mobile device, we advise you to make sure you have downloaded the ticket in advance and saved it, to avoid any network connectivity issues.

6. Is there parking at the venue
No, visitor parking will not be available. We advise you to park elsewhere in the CityWalk area, or better still, use public transport.

7. What are the age restrictions that apply?
Children under 16 years old must be accompanied by an adult ticketholder Children under 14 will not be allowed in the floor areas/standing areas. Alcohol will not be served to persons below the legal drinking age of 21. We advise patrons to carry an age proof to the venue.

8. Where can I reach out for help?
You enquire on our UAE helpline number 042468829 (from within UAE) +971-4-2468829 (from outside UAE) or write to helpdesk.uae@bookmyshow.com